Privacy
Privacy & Cookie Policy – The Hive Play
Last updated: November 2025
At The Hive Play, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information, as well as how we use cookies on our website.
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1. Information We Collect
We may collect personal information when you interact with us, including:
Name, email address, and phone number for bookings or enquiries
Child’s age or special requirements for sessions or parties
Payment information (processed securely via our payment provider)
Photos or videos if consent is given on our sign-in sheet
Website usage data via cookies and analytics
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2. How We Use Your Information
We use your information to:
Manage bookings, payments, and enquiries
Communicate about your booking, events, or updates
Improve our services and website
Send marketing communications if you have opted in
Comply with legal or regulatory requirements
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3. Sharing Your Information
We do not sell your personal information. We may share your data only with:
Our trusted payment providers to process transactions
Third parties when required by law or for safety purposes
Analytics providers in anonymised form to help improve our services
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4. Cookies
Cookies are small files stored on your device to enhance your website experience.
Types of cookies we use:
Essential cookies: Required for website functionality, including booking forms
Performance cookies: Collect anonymised data on website use to improve functionality
Marketing cookies: Used only if you opt in, to deliver relevant offers or updates
Managing cookies: You can disable or delete cookies via your browser settings, but some features (like booking forms) may not work correctly if cookies are blocked.
By using our website, you consent to our use of cookies as described.
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5. Data Retention
We keep your personal information only as long as necessary to:
Provide our services
Comply with legal obligations
Manage and improve our business operations
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6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections or updates to your data
Request deletion of your data (except when legally required to retain it)
Withdraw consent for marketing communications
To exercise any of these rights, please contact us at hello@thehiveplay.co.uk.
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7. Security
We implement reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
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8. Contact Us
If you have any questions about this Privacy & Cookie Policy: